Privacy Policy

Welcome to The Ace Sphere ('we', 'us', 'our'). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theacesphere.com and use our mentorship services for SSC exam preparation.

Your consent matters: By using The Ace Sphere, you agree to the collection and use of your information as described in this policy.

We collect and process only the information necessary to provide you with the best SSC exam preparation experience:

▸ Personal Information

• Name, email address, phone number

• Contact details provided during registration

• Profile information you choose to share

▸ Payment Information

• Payment details processed securely through Razorpay

• Transaction records and receipts

• Note: We never store your complete payment card information

▸ Usage Information

• Website access times and pages viewed

• IP address and device information

• Browser type and version

▸ Communication Records

• Messages when you contact our support team

• Email communications and responses

▸ Telegram Information

• Your Telegram username for group access

• Participation in mentorship discussions

Your information helps us deliver the best possible learning experience:

▸ Core Service Delivery

• Provide and manage mentorship programs

• Process payments securely and send confirmations

• Grant access to Telegram study groups

• Deliver study materials and resources

▸ Communication & Support

• Send program updates and important announcements

• Respond to your questions and provide support

• Notify you about new features or opportunities

▸ Service Improvement

• Enhance website functionality and user experience

• Analyze usage patterns to improve content

• Develop new features based on your needs

▸ Legal Compliance

• Meet legal and regulatory requirements

• Protect against fraud and misuse

• Ensure platform security and integrity

Your privacy is our priority. We never sell, trade, or rent your personal information. We only share data in these limited circumstances:

▸ Payment Processors

• Razorpay receives only necessary payment transaction data

• Information is shared solely for payment processing

• All transactions are encrypted and secure

▸ Legal Requirements

• When required by court order or government regulation

• To protect our rights, property, or safety

• To prevent fraud or illegal activity

▸ Telegram Platform

• Your username is visible to mentorship group members

• Group participation may be seen by other students

• You can control what personal information you share

▸ Trusted Service Providers

• Only use providers with strong privacy practices

• Share minimum necessary information only

• Require providers to protect your data

Protecting your information is our responsibility. We implement multiple layers of security to keep your data safe:

▸ Technical Security Measures

• SSL/TLS encryption for all data transmissions

• Secure payment processing via Razorpay

• Regular security updates and patches

• Protection against malware and viruses

▸ Organizational Security

• Strict access controls for our team

• Regular security training and awareness

• Confidentiality agreements with all staff

• Limited access to sensitive information

▸ Important Note

While we take every reasonable precaution, no internet transmission method is 100% secure. We continuously improve our security measures to protect your information better.

Cookies help us serve you better. These small text files enhance your website experience:

▸ What Cookies Do

• Remember your preferences and login status

• Analyze website traffic and user behavior

• Personalize content and recommendations

• Improve website performance and features

▸ Cookie Control

• Adjust settings in your browser preferences

• Accept or reject non-essential cookies

• Clear existing cookies anytime

▸ Please Note

Disabling cookies may limit some website features and affect your user experience. Essential cookies for basic functionality cannot be disabled.

You are in control of your data. You have the following rights regarding your personal information:

▸ Access Rights

• Request a copy of your personal information

• Know how your data is being used

• Understand who has access to your information

▸ Correction Rights

• Update inaccurate or incomplete information

• Modify your contact details

• Correct errors in your records

▸ Deletion Rights

• Request removal of your personal information

• Delete your account (subject to legal requirements)

• Remove data from marketing communications

▸ Objection & Control Rights

• Object to processing of your information

• Request data portability (transfer to another service)

• Withdraw consent for data processing

▸ How to Exercise Your Rights

Contact us at support@theacesphere.com with your request. We'll respond within 30 days.

We keep your information only as long as needed. Our data retention policy follows these principles:

▸ Service Period Retention

• Maintain data while you're actively using our services

• Keep information needed for ongoing program delivery

• Store data required for account functionality

▸ Post-Service Retention

• Basic contact information for legal compliance

• Financial records for tax and accounting purposes

• Essential data for dispute resolution

▸ Automatic Deletion

• Remove unnecessary data when no longer required

• Delete anonymized or aggregated usage data

• Clean up accounts after extended inactivity

Legal Requirements

Some information may be retained longer when required by law for tax, legal, or regulatory purposes.

External links connect you to additional resources, but we're not responsible for their privacy practices:

▸ Links You May Encounter

• Payment gateway (Razorpay)

• Social media platforms

• Educational resources

• Government websites for SSC information

▸ Important Reminder

We are not responsible for the privacy practices or content of external websites. Each third-party service has its own privacy policy and terms of use.

▸ Your Best Practice

Always review the privacy policy of any external website before providing personal information.

Protecting young users is important. Our services are designed for adults:

▸ Age Requirement

• You must be at least 18 years old to use our services

• Our SSC mentorship programs are intended for adult learners

• We do not target children under 18 in our marketing

▸ No Collection from Minors

• We never knowingly collect information from children under 18

• If we discover we have collected a child's information, we delete it immediately

▸ Report Concerns

If you believe we have collected information from a child under 18, please contact us immediately at support@theacesphere.com

Our privacy policy evolves with our services. Here's how we handle updates:

▸ Update Process

• Review and update policy regularly

• Post new version on our website

• Include updated 'Last Modified' date

• Highlight significant changes

▸ Notification Methods

• Website announcements for major updates

• Email notifications for significant changes

• In-app notices when you log in

▸ Your Acceptance

Continued use of our services after policy updates means you accept the changes. If you disagree with any updates, please contact us or discontinue using our services.

We're here to help! If you have questions about this Privacy Policy or your data:

▸ Email Support

• support@theacesphere.com

• We respond within 24-48 hours

• Include 'Privacy Policy' in subject line

▸ Website

• www.theacesphere.com

• Visit our contact page for more options

▸ Response Times

• Privacy concerns: 24-48 hours

• Data access requests: Up to 30 days

• Account issues: 24 hours